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Frequently Asked Questions

How can I sign up?

You can sign up in 2 easy steps-
Step 1- Enter the mobile number you want to register on Astroyogi.
Step 2- Enter the OTP that you will receive on the contact number you entered to sign up.
Once you have successfully signed up, you can fill
...

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How can I speak to an astrologer?

First, sign up on the Astroyogi app by entering your mobile number. Your number will be verified using an OTP, which you will receive via SMS.
Once you have signed up, you can talk to an astrologer in 3 easy steps-
Step 1- Explore the various expert astrologers...

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What should I do if I am not receiving the OTP?

If you are receiving the OTP, please check the following things.
• We request you to be in a strong network zone to receive the OTP.
• We request you to use the correct Country/State code as per the number you want to log in/register with.
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In which countries are the Astroyogi services available?

Astroyogi services are available in 173 countries. Visit https://www.astroyogi.com or download the Astroyogi app from the Google Play Store or Apple Store to avail the services.
Please note, you will receive a call from a +91 (India) number or a chat request on the Astroyogi Application, which
...

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How can I avail of the Rs. 1 offer?

If you get a recharge done with Rs. 1, you will get Rs. 99 in your Astroyogi wallet, which you can use to consult astrologers. However, keep in mind this is a one-time offer.
To avail of this offer, select the "Rs. 1" pack from the Recharge Wallet page,...

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How can an astrologer help me?

Astroyogi brings you a wide variety of experts who have expertise in various areas. When you consult a Vedic astrologer, they can analyse your birth chart and tell you the likely outcomes and possible course of action that you can take. They can give you a preview of what your...

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For how long do I have to wait in Queue?

When you join the queue of any astrologer, check the "Queue Number", as it indicates the number you are placed at. You will also get to see the "Wait time", which indicates the expected time in which you will get a call/chat request from that astrologer.
For example- If...

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I am in the queue, and the astrologer is now offline. What should I do?

If you are in a queue and the astrologer went offline, you don't have to worry as you are still in the queue. When the astrologer comes online again, you will get a call/chat request as per the same queue number you were placed at.

Do you have an app?

Yes, you can download our "Astroyogi" app on the Apple store and Play store.

How should I select an astrologer?

The best way to select an astrologer is to choose them based on their area of expertise, experience, price, language, or ratings.

Are the astrologers verified?

Yes, all the astrologers on the Astroyogi platform go through a verification process. We verify the documents of all the astrologers, after which the astrologers go through a screening test. They also go through training sessions. All the experts here are verified and have relevant experience in their chosen areas...

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Why are some astrologers more expensive than others?

The consultation prices vary for the astrologers based on their experience. Additionally, expertise, ratings, and popularity also influence the prices.

Are the astrologers who are charging less, less qualified?

Not at all. All the astrologers on Astroyogi are verified and qualified. The astrologers who are charging less could be less popular or wish to charge their customers less.

Can I speak to multiple astrologers?

Yes, you can speak to multiple astrologers on call or chat if you have sufficient balance in your Astroyogi wallet.

I am looking for an astrologer I cannot find here. What should I do?

While we have the widest network of Vedic astrologers, Tarot readers, Vastu experts, and Numerologists in India on the Astroyogi platform, it is possible that some experts may not be on our platform. If you can send their name and phone number to customercare@astroyogi.com, we would be happy to...

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Who gives the astrologers ratings and reviews?

The customers give the astrologers ratings and reviews. You can rate and review the astrologers after taking a consultation, which should be for more than 4 minutes.

How do I know when the astrologer will be online?

Go to the "Astrologer Profile" page and click on the "Bell Icon" to get the notification when your chosen astrologer is online.

Should I share contact details with an astrologer?

No. If you wish to maintain privacy, you should not give your contact details like phone number or address to an astrologer.

Do astrologers know who they are talking to?

No, the astrologers have no access to your phone number or address at any point. If you have shared your name, that is all they will know.

How to recharge my wallet?

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step 2- Choose the "Buy Minutes" option from the drop-down.
Step 3- Choose the amount you want to add to the wallet. You can pay via Credit/Debit card, Netbanking, Mobile wallet, or...

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What is wallet recharge?

Wallet recharge is the amount of talktime you wish to pay for. You can speak to multiple astrologers with your wallet recharge, depending on your balance.

How do I pay?

You can pay via-
> Credit/Debit card
> Netbanking
> Wallet- Paytm, Google Pay, Amazon Pay, etc.
> Paypal (International users)

Why am I unable to pay?

If you are unable to pay, it could be because the payment gateway is inactive, or your card is not working. In either case, try using another card.

I did a recharge, but the amount is not updated in my Astroyogi wallet. What should I do?

In case your balance is not automatically updated, please write to us at customercare@astroyogi.com, and we will update your balance at the earliest.

Is there a requirement of minimum balance for a consultation?

Yes, you must have at least 5 minutes of balance as per the per-minute charges of the astrologer you want to consult. For example- If the astrologer charges are INR 20/min, you must have a minimum balance of INR 100 to initiate a call/chat.
Note: The charges will vary...

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How can I check my balance?

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step 2- Choose the "Buy Minutes" option from the drop-down. You can see the "Astroyogi Wallet". The current balance is mentioned there.

I have clicked on the Call/Chat button but I did not receive any Call/Chat. Why is that so?

There are many reasons you may have made a call/chat request but have not received a call/chat. These could be-
1. You are in a no network zone.
2. Your chosen astrologer is in a no network zone.
3. Your chosen astrologer has not received the call...

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I could not hear the astrologer but my balance was still deducted. Why is that so?

This may occur due to poor connectivity or network loss at the customer or astrologer's end. In case your balance was deducted for such a call where you were unable to communicate with the astrologer, please write to us at customercare@astroyogi.com. We will refund the amount for all genuine...

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I did not get any reply from the astrologer in the chat box but my balance was still deducted. Why is that so?

This may occur due to poor connectivity or internet issue at the customer or astrologer's end. In case your balance was deducted for such a chat where you were unable to communicate with the astrologer, please write to us at customercare@astroyogi.com. We will refund the amount for all genuine...

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When and how can I request a refund?

If you cannot hear or there is excessive call drop or the astrologer takes a long time to respond or doesn't respond appropriately, or any other technical issue, you can request a refund by mailing us at customercare@astroyogi.com.
Also, check out the link- https://www.astroyogi.com/moneyback-guarantee to know...

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The call/chat dropped while I was talking. What should I do?

Please check to see if your balance is over. If yes, just recharge and continue your call/chat. If not, click on the call/chat button once again, and you should get connected.

Am I charged for the phone call?

No, there are no phone call charges when you speak to an astrologer. Those are completely free. You ONLY pay for the consultation.

It is showing call in progress, but I am not on call. What should I do?

If this happens, we request you to write to us at customercare@astroyogi.com or call us at +91-9999091091, and we will resolve your issue at the earliest.

How can I view my consultation details like charges, duration, etc.?

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step 2- Choose the "My Account" option from the drop-down.
Step 3- Choose the "Call History" or "Chat History" as per your choice. All the details will be mentioned there, such as...

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How can I view my chat?

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step 2- Choose the "My Account" option from the drop-down.
Step 3- Choose the "Chat History".
Step 4- Click on "View" for the chat you want to view.

How can I delete my chat?

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step 2- Choose the "My Account" option from the drop-down.
Step 3- Choose the "Chat History".
Step 4- Click on "Delete" for the chat you want to delete.

How can I delete my account?

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step2- Choose the "My Account" option from the drop-down.
Step 3- Choose "Edit profile" from the drop-down.
Step 4- Choose "Personal details".
Step 5- Click on "Delete my account".

How can I reactivate my account?

To reactivate your account, please visit our website https://www.astroyogi.com. Then you need to enter your registered mobile number. After that, you will get the 'Reactivate Account' option. Once you select this option, you'll receive an OTP. As soon as you enter the OTP, your account will get reactivated.

How can I view my horoscope?

Go to the Horoscope page or click on the link- https://www.astroyogi.com/horoscopes.

How can I view my Kundli?

Go to the Kundli page or click on the link-https://www.astroyogi.com/kundli.

Does Astroyogi maintain privacy?

Absolutely. Astroyogi ensures complete privacy. Your private information is kept confidential with us.

Are there any special offers and discounts given?

Astroyogi offers regular promo codes, discount codes, cashback, or extra talktime. Turn updates on to receive regular promo codes. These are also given online.

What are Daily Deals?

Daily deals refer to the discounted consultation prices of the astrologers (astrologers can vary from day to day), which are only valid for certain days between 12 AM to 11:59 PM.

What are Happy Hours?

Happy Hours refers to the discounted consultation prices of the astrologers (astrologers can vary from day to day), which are only valid for a certain number of hours in a day.

I do not wish to receive any promotional SMS. What should I do?

In this case, we request you to write to us at customercare@astroyogi.com, and we will deactivate promotional SMS on your registered mobile number at the earliest.

What are Loyalty Points?

For every recharge you make, you get the money in your wallet along with 'Loyalty Points'. You can use these points to win free recharge packs.

When can I use my Loyalty Points?

For every recharge done, you win certain 'Loyalty Points'. Once you have enough 'Loyalty Points' in total, you can avail of a Free Recharge Pack of some value. But if your points are not enough, you need to earn more points to unlock the Free Packs.

Do Loyalty Points expire?

No, the points you have won will stay in your profile till you are registered. You can use them anytime; there is no restriction.

Do I earn more points on higher recharge value?

Yes, the higher recharge you do, the higher points you will make.

Do I earn a higher value Free Pack on a higher spend of points?
or
Do I earn a higher value Free Pack on higher spending of points?

Yes. You earn a higher value Free Pack if you spend more points in availing a higher value free pack.

Can I use a coupon code (discount offer) and still earn points on that recharge?

Yes. You win points in proportion to the money you spend. If there is a discount of 20%, you will earn 20% fewer points than the actual.

Will the money earned from free packs expire after some time if I don't use them?

No, the money earned from any of the Free Packs never expires. It can be used at any point in time and carry equal value to the currency being dealt in ( INR or $).

What is appointment booking?

Appointment booking is a new service, where you can book an appointment for 30 minutes with the astrologers.

How can I book an appointment?

Follow the steps-
Step 1- You can visit the 'Book an Appointment' page by clicking on this link- https://astroyogi.com/Astrologer/book-appointment.
Step 2- You can select an astrologer based on their experience, language, or ratings. Click on the astrologer you want to book an appointment with and open their...

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Will I get a confirmation for the booked appointment?

Yes. After successful payment, you will get an email and SMS with the confirmation and your appointment details. On the day of the appointment, you will get a reminder email and SMS.

Can I reschedule my appointment?

Yes, you can write to us at customercare@astroyogi.com or call us at +91-9999091091 to reschedule your appointment. The appointment can be rescheduled depending on the availability of the date and slot.

Can I utilise my remaining minutes later?

We would like to request you to utilise your entire appointment duration as the remaining minutes will neither be carried forward, refunded nor can they be claimed later.