Frequently Asked Questions

You can sign up in 2 easy steps-
Step 1- Enter the mobile number you want to register on Astroyogi.
Step 2- Enter the OTP that you will... receive on the contact number you entered to sign up.
Once you have successfully signed up, you can fill in the required details and start consulting India's best astrologers.

First, sign up on the Astroyogi app by entering your mobile number. Your number will be verified using an OTP, which you will receive via SMS.
Once you have... signed up, you can talk to an astrologer in 3 easy steps-
Step 1- Explore the various expert astrologers available on the Astroyogi platform. Select an astrologer based on experience, expertise, price, and the language of your choice.
Step 2- Select a recharge pack and make payment.
Step 3: Click on the call/chat icon to initiate a consultation with an astrologer. If the astrologer is busy, you can join the queue (Queuing option will be available after 3 recharges).

If you are receiving the OTP, please check the following things.
• We request you to be in a strong network zone to receive the OTP.
• We... request you to use the correct Country/State code as per the number you want to log in/register with.
• Please check that the number is active and you are receiving other messages on it.
Meanwhile, you can log in via your registered email ID and password. If you are still not receiving the OTP, kindly write to us at customercare@astroyogi.com.

Astroyogi services are available in 173 countries. Visit https://www.astroyogi.com or download the Astroyogi app from the Google Play Store or Apple Store to avail the services.
Please... note, you will receive a call from a +91 (India) number or a chat request on the Astroyogi Application, which will connect you with the astrologer of your choice.

If you get a recharge done with Rs. 1, you will get Rs. 99 in your Astroyogi wallet, which you can use to consult astrologers. However, keep in mind this... is a one-time offer.
To avail of this offer, select the "Rs. 1" pack from the Recharge Wallet page, and you can pay via Credit/Debit card, Netbanking, Paytm, Google Pay, Paypal (International users), etc.

Astroyogi brings you a wide variety of experts who have expertise in various areas. When you consult a Vedic astrologer, they can analyse your birth chart and tell you the... likely outcomes and possible course of action that you can take. They can give you a preview of what your life has planned for you. If facing difficulties, they can offer solutions. Tarot card readers will use tarot cards to guide you on the right path. Numerologists will rely on numbers related to your date of birth to offer you proper guidance and insight. They can help with baby names, business names, or other things where numbers play a role. Vastu experts here can help you with all your Vastu Shastra doubts and needs. The Feng Shui experts here can help you build a positively enhanced and balanced space so that you enjoy harmony and prosperity. Our Prashna Kundali experts can answer all your questions about love, career, marriage, finance, and more. The KP astrology experts here can predict future events with accuracy. All in all, our experts can help you in multiple ways.
However, please note that astrology consultation is not a replacement for any matter that requires medical or professional attention.  (Refer to 'what questions I can ask', so you know what you can ask.)

When you join the queue of any astrologer, check the "Queue Number", as it indicates the number you are placed at. You will also get to see the "Wait time",... which indicates the expected time in which you will get a call/chat request from that astrologer.
For example- If the wait time shows 10 minutes, you will get a call/chat request in approximately 10 minutes.

If you are in a queue and the astrologer went offline, you don't have to worry as you are still in the queue. When the astrologer comes online again, you... will get a call/chat request as per the same queue number you were placed at.

Yes, you can download our "Astroyogi" app on the Apple store and Play store.

The best way to select an astrologer is to choose them based on their area of expertise, experience, price, language, or ratings.

Yes, all the astrologers on the Astroyogi platform go through a verification process. We verify the documents of all the astrologers, after which the astrologers go through a screening test.... They also go through training sessions. All the experts here are verified and have relevant experience in their chosen areas of expertise.

The consultation prices vary for the astrologers based on their experience. Additionally, expertise, ratings, and popularity also influence the prices.

Not at all. All the astrologers on Astroyogi are verified and qualified. The astrologers who are charging less could be less popular or wish to charge their customers less.

Yes, you can speak to multiple astrologers on call or chat if you have sufficient balance in your Astroyogi wallet.

While we have the widest network of Vedic astrologers, Tarot readers, Vastu experts, and Numerologists in India on the Astroyogi platform, it is possible that some experts may not be... on our platform. If you can send their name and phone number to customercare@astroyogi.com, we would be happy to ask them to join us.

The customers give the astrologers ratings and reviews. You can rate and review the astrologers after taking a consultation, which should be for more than 4 minutes.

Go to the "Astrologer Profile" page and click on the "Bell Icon" to get the notification when your chosen astrologer is online.

No. If you wish to maintain privacy, you should not give your contact details like phone number or address to an astrologer.

No, the astrologers have no access to your phone number or address at any point. If you have shared your name, that is all they will know.

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step 2- Choose the "Buy Minutes" option from the drop-down.
Step 3-... Choose the amount you want to add to the wallet. You can pay via Credit/Debit card, Netbanking, Mobile wallet, or Paypal (International users).

Wallet recharge is the amount of talktime you wish to pay for. You can speak to multiple astrologers with your wallet recharge, depending on your balance.

You can pay via-
> Credit/Debit card
> Netbanking
> Wallet- Paytm, Google Pay, Amazon Pay, etc.
> Paypal (International users)

If you are unable to pay, it could be because the payment gateway is inactive, or your card is not working. In either case, try using another card.

In case your balance is not automatically updated, please write to us at customercare@astroyogi.com, and we will update your balance at the earliest.

Yes, you must have at least 5 minutes of balance as per the per-minute charges of the astrologer you want to consult. For example- If the astrologer charges are INR... 20/min, you must have a minimum balance of INR 100 to initiate a call/chat.
Note: The charges will vary as per the currency (₹ or $).

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step 2- Choose the "Buy Minutes" option from the drop-down. You can see... the "Astroyogi Wallet". The current balance is mentioned there.

There are many reasons you may have made a call/chat request but have not received a call/chat. These could be-
1. You are in a no network zone.
... 2. Your chosen astrologer is in a no network zone.
3. Your chosen astrologer has not received the call at their end.
4. There may be an internet issue at the customer or the astrologer's end if the call/chat request is not received.
5. Please check your phone number in the My Account > Edit Profile > Personal details. Please ensure your mobile number is updated/verified.

This may occur due to poor connectivity or network loss at the customer or astrologer's end. In case your balance was deducted for such a call where you were unable... to communicate with the astrologer, please write to us at customercare@astroyogi.com. We will refund the amount for all genuine cases.
Also, please ensure you have good connectivity before making the call request.

This may occur due to poor connectivity or internet issue at the customer or astrologer's end. In case your balance was deducted for such a chat where you were unable... to communicate with the astrologer, please write to us at customercare@astroyogi.com. We will refund the amount for all genuine cases.
Also, please ensure you have good internet connectivity before making the chat request.

If you cannot hear or there is excessive call drop or the astrologer takes a long time to respond or doesn't respond appropriately, or any other technical issue, you can... request a refund by mailing us at customercare@astroyogi.com.
Also, check out the link- https://www.astroyogi.com/moneyback-guarantee to know more.

Please check to see if your balance is over. If yes, just recharge and continue your call/chat. If not, click on the call/chat button once again, and you should get... connected.

No, there are no phone call charges when you speak to an astrologer. Those are completely free. You ONLY pay for the consultation.

If this happens, we request you to write to us at customercare@astroyogi.com or call us at +91-9999091091, and we will resolve your issue at the earliest.

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step 2- Choose the "My Account" option from the drop-down.
Step 3-... Choose the "Call History" or "Chat History" as per your choice. All the details will be mentioned there, such as the astrologer's name, date and time of consultation, charges, etc.

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step 2- Choose the "My Account" option from the drop-down.
Step 3-... Choose the "Chat History".
Step 4- Click on "View" for the chat you want to view.

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step 2- Choose the "My Account" option from the drop-down.
Step 3-... Choose the "Chat History".
Step 4- Click on "Delete" for the chat you want to delete.

Follow the steps-
Step 1- Go to the profile arrow on the top right corner.
Step2- Choose the "My Account" option from the drop-down.
Step 3- Choose... "Edit profile" from the drop-down.
Step 4- Choose "Personal details".
Step 5- Click on "Delete my account".

To reactivate your account, please visit our website https://www.astroyogi.com. Then you need to enter your registered mobile number. After that, you will get the 'Reactivate Account' option. Once you... select this option, you'll receive an OTP. As soon as you enter the OTP, your account will get reactivated.

Go to the Horoscope page or click on the link- https://www.astroyogi.com/horoscopes.

Go to the Kundli page or click on the link-https://www.astroyogi.com/kundli.

Absolutely. Astroyogi ensures complete privacy. Your private information is kept confidential with us.

Astroyogi offers regular promo codes, discount codes, cashback, or extra talktime. Turn updates on to receive regular promo codes. These are also given online.

Daily deals refer to the discounted consultation prices of the astrologers (astrologers can vary from day to day), which are only valid for certain days between 12 AM to 11:59... PM.

Happy Hours refers to the discounted consultation prices of the astrologers (astrologers can vary from day to day), which are only valid for a certain number of hours in a... day.

In this case, we request you to write to us at customercare@astroyogi.com, and we will deactivate promotional SMS on your registered mobile number at the earliest.

For every recharge you make, you get the money in your wallet along with 'Loyalty Points'. You can use these points to win free recharge packs.

For every recharge done, you win certain 'Loyalty Points'. Once you have enough 'Loyalty Points' in total, you can avail of a Free Recharge Pack of some value. But if... your points are not enough, you need to earn more points to unlock the Free Packs.

No, the points you have won will stay in your profile till you are registered. You can use them anytime; there is no restriction.

Yes, the higher recharge you do, the higher points you will make.

Yes. You earn a higher value Free Pack if you spend more points in availing a higher value free pack.

Yes. You win points in proportion to the money you spend. If there is a discount of 20%, you will earn 20% fewer points than the actual.

No, the money earned from any of the Free Packs never expires. It can be used at any point in time and carry equal value to the currency being dealt... in ( INR or $).

Appointment booking is a new service, where you can book an appointment for 30 minutes with the astrologers.

Follow the steps-
Step 1- You can visit the 'Book an Appointment' page by clicking on this link- https://astroyogi.com/astrologer/book-appointment.
Step 2- You can select an astrologer based... on their experience, language, or ratings. Click on the astrologer you want to book an appointment with and open their profile. Once you open their profile, you will see the 'Book Session' option.
Step 3- Click on the 'Book Session' option.
Step 4- After that, you can select a date and a time slot as per the availability.
Step 5- Once selected, you can pay via Debit/Credit card, net banking, mobile wallets, etc.

Yes. After successful payment, you will get an email and SMS with the confirmation and your appointment details. On the day of the appointment, you will get a reminder email... and SMS.

Yes, you can write to us at customercare@astroyogi.com or call us at +91-9999091091 to reschedule your appointment. The appointment can be rescheduled depending on the availability of the... date and slot.

We would like to request you to utilise your entire appointment duration as the remaining minutes will neither be carried forward, refunded nor can they be claimed later.